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Backup Exchange 2013 with Retrospect

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I use Retrospect v8.5 to back up our Exchange 2013 server.  The mailbox database on the server is about 154GB.  About two weeks ago, the backup started taking 12+ hours to run.  It started throwing up an error "Create MAPI session failed: Exchange MAPI/CDO may not be properly installed".

Retrospect said the problem exists with our Exchange server.  I'm not sure where to start troubleshooting something like this.  Can anyone help?


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