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New AD Users Not immediatly Visible in Exchange Admin Center

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Hi,

The problem we're experiencing is that:

1) User is created in AD
2) Log on to Exchange Admin Center and  attempt to create a mailbox for the user, the user cannot be found for approx. 15 minutes.

The above problem is intermittent. Yesterday I had to wait 15mins but today I can find the new user straight away.

When I had the problem yesterday I was still able to create a mailbox for the users in Exchange Management Shell so the problem is specific to EAC. This leads me to think that it is a problem with EAC. I cannot see any issues with AD replication, I'm creating the users on a domain controller in the same site as the Exchange servers.

Any ideas on what may be causing the delay?

Thanks 

 


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