I've had my Samsung S4 for several months and everything worked w/o issue until 12/13/2013 when Verizon did a software update "update_SCH-1545_MJ7_to_MK2".
Prior to this update, my phone was synced to my work account without any issues. For several years before that, I had other phones synced as well, all without issue. Since this update, all of my contacts/tasks/calendar work just fine.
The problem is with the email, I cannot get email to sync past 12/10/2013. The phone syncs up and loads emails dating back to 2007, but it will not give me any email past 12/10/2013. I've tried uninstalling/reinstalling, changing push to every 5 minutes, resetting the phone. Nothing works.
I've spoken with our IT department, they can't figure it out. They referred me to Verizon. I've taken it to Verizon, no one there seems to have a clue. I even asked them to revert my phone to the prior software version, but they claim it's not possible.
One of the main issues I believe is the inability of the new software to allow me to access the port #'s being used. I recall the prior version of software to allow me to change these, the new version does not allow or even show what port it's using.
Any help would be greatly appreciated.
I believe we are running Windows XP, unsure of the version of Outlook. We are a small city government, so newer software (2007/2010/2013) is highly unlikely anytime soon.
TMMR03