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550 5.7.1 Requested action not taken: message refused

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Dear All

In our exchange 2013  enviroemnt  some of the external users complains that their email got bounced  with following error message

550 5.7.1 Requested action not taken: message refused.

What may be reason.?

It happening only  for few users.

Kindly advice please.


Ashraf


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