Hi-
Not sure why but this past Sunday (just after DST adjustment) outlook clients (using 2010 and 2013) were unable to connect to an Exchange 2013 server. OWA and mail routing (internal and external) is working fine. I've even tried on multiple machines and all of them experience the same issue. On a new machine with a fresh version of outlook 2013 installed here is what happens:
Click on Outlook 2013
Click Next until the account setup is displayed.
Name and email is auto-populated
Established network connection is good
Searching for email address settings is good (once the self-signed exchange 2013 cert is accepted)
And then the logging onto the mail server fails. The first pop-up is:
The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Clicking "OK" is followed up with a window with the Microsoft Exchange connection info.
It lists Microsoft Exchange server which is populated with: GUID@<domain suffix>
Mailbox which is populated with: =SMTP:<Valid Email address>
On the Exchange Server I have noticed that the Web Management Service (WMSVC) is stopped and will not start. Starting the service outputs:
EventID 7024
"The Web Management Service terminated with the following service-specific error: Unspecified error"
Not really helpful :)
Since this is only happening with Outlook on multiple clients I'm expecting something with Exchange or the ability for outlook to connect to exchange.
Thanks in advance!
Not sure why but this past Sunday (just after DST adjustment) outlook clients (using 2010 and 2013) were unable to connect to an Exchange 2013 server. OWA and mail routing (internal and external) is working fine. I've even tried on multiple machines and all of them experience the same issue. On a new machine with a fresh version of outlook 2013 installed here is what happens:
Click on Outlook 2013
Click Next until the account setup is displayed.
Name and email is auto-populated
Established network connection is good
Searching for email address settings is good (once the self-signed exchange 2013 cert is accepted)
And then the logging onto the mail server fails. The first pop-up is:
The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Clicking "OK" is followed up with a window with the Microsoft Exchange connection info.
It lists Microsoft Exchange server which is populated with: GUID@<domain suffix>
Mailbox which is populated with: =SMTP:<Valid Email address>
On the Exchange Server I have noticed that the Web Management Service (WMSVC) is stopped and will not start. Starting the service outputs:
EventID 7024
"The Web Management Service terminated with the following service-specific error: Unspecified error"
Not really helpful :)
Since this is only happening with Outlook on multiple clients I'm expecting something with Exchange or the ability for outlook to connect to exchange.
Thanks in advance!