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Active Sync and Exchange 2013

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Hello, 

Since 4 days, I have 1 user, he can't access his email on his iphone (ios 9.1).

Error message : unable to connect to server

When I add his account to my iphone, i cant sync until yesterday then same error message : unable to connect to server.

When I tried Exchange Connectivity tools, all is green.

My account on his iphone works well

His account on 3 different iphone doesnt work

His account on my android work well.

So its seems to be an issue with his account and iphone (ios).

I have no idea, maybe corrupted items in his mailbox and ios is more picky than android...

Thanks a lot for your help

Yvan


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