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Exchange 2013 unable to relay error

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some on our users receive the following error

Your message did not reach some or all of the intended recipients.

      Subject:    test again

      Sent: 12/28/2015 12:55 PM

The following recipient(s) cannot be reached:

      '---------@gmail.com' on 12/28/2015 12:55 PM

            550 5.7.1 Unable to relay

However other users are able to send successfully to the same id/domain.

is there any need to reconfigure the connectors to solve this issue


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