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Mailbox size not reclaim

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dear all,

one of our user has issue for mailbox size not reclaim so that he is not able to send email 

I verified on server side for folder size details and i found root folder has 10 GB but other all folders has very less and total folders size are less than 1 GB so where is store remain 9 GB kindly help how to overcome this issue.

FolderType
Root
Calendar
Contacts
ConversationActions
DeletedItems
Drafts
Inbox

What is root folder here 

because this is folder taking 9 GB space

Thanks in advance .

Regards,


Best Regards, Hussain



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