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Hybrid Deployment - In-Place Archive in O365 for on-prem user stuck in "pending" status

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Hi,

I recently stood of a hybrid deployment with our O365 environment.  One of the purposes for this was to pilot online archiving of our on-prem users to our O365 instance.  The HCW completed at least a week ago.  Now whenever I try to enable a user archive within the EAC, there is an option to use our O365 instance, but when I select it, the status just stays as "Cloud-based archive pending".  The users have E3 CALs on O365.  One is a test user and one is a real user (me). The same behavior results for both.

There is scant information out there for troubleshooting a hybrid deployment.  Where should I begin?  Thanks.


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