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Certificate request issues

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Dear all,

I have been trying to issue a new certificate for Exchange 2010 due to the old one is expired. However, when click on "Submit a certificate request by using a base-64-encoded CMC or PKCS #10 file, or submit a renewal request by using a base-64-encoded PKCS #7 file"  in Active Directory Certificate Services 

An error message appears saying: No certificate templates could be found. You do not have permission to request a certificate from this CA, or an error occurred while accessing the Active Directory

I tried a couple of solutions but haven't got anything helpful yet.

Could anyone help me with it?

Thank you in advance.


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