This is ridiculous. We use android devices and windows pc's. We have exchange 2010 server in house. Whenever I setup a new users exchange account on their company phone, I have to then open their outlook, select all from the global address book and "copy to contacts". Why? What is the point of "sync" if I manually have to do this to every single phone I activate? This doesn't happen with iPhone, but we do not use iPhone at our organization.
Also, even if I add a new user, it doesn't "sync" to their phone unless that user is copied to contacts. This is maddening! How is it helpful to have to manually copy to contacts (from address book) every single time I get a new user!
Is there a way to automatically sync the global address book with contacts so that the contacts on the phone are actually up to date? What happens is I have to open their outlook, select all in the address book, right click and choose "copy to contacts" then they populate, but if a number changes, or goes inactive, this doesn't reflect since the contacts are not connected to the address book! What the heck? How is it helpful to have to manually do this every time when it is suppose to be syncing automatically?