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Full Permission for O365 account to on-premises Shared Mailbox

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Hello,

we use a hybrid infrastructure Exchange 2013 CU20 + O365.
We have one O365 user and one on-premises share mailbox. The Full Permissions have been delegated for this user, but he can't even open this shared mailbox in OWA:

Could you please advice how to fix it?

Thank you in advance!


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