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Mail tracking - Exchange 2013

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my client sent me a mail saying that his users didnt get one mail sent to them by someone which they sent many times .. and he asking me to see why mail has not been received.. or where was the issue if by any case mail got bounced.. or any thing..

if there a way we can check what emails are processed by exchange or what got delivered or not something like this .so we can atleast we can check if this user mail hit the server or not...or what is the best practice in this kind of situations ..???



Thanks
Happiness Always
Jatin



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