Our blackberry Z10/Q10 devices are trying to open up attachments larger then 10MB. When we try to open the attached files larger then 10MB on the blackberry devices, we get attachment too large by policy message. We can open up the message just fine in outlook
and in webmail.
We have spent several hours with blackberry support on the telephone and they say it is related to active sync. Exchange active sync is not stopping the device from opening attachment of any size. Our email send/receivie email limit is set to 30MB.
Blackberry is saying it is related to exchange 2010 active sync, but I am not sure where else to look as the active synch attachment policy is setup with no entry in the attachment size field. If the defautl attachment size field in active sync is not set does
it default to 10 MB?