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Exchange 2010 user appear in both "mailbox" and "disconnected mailbox" without any intervention

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Environment: Private cloud of Exchange services for a client

- Forest "a.cloud" contains forest controller 1.a.cloud and exchange server "ex.a.cloud"

- domain "x.cloud" is child domain in forest "a.cloud"

- client domain "x.local" replicates groups, users and passwords to domain "x.cloud"

- Exchange server has a "split permissions" configuration: the users are created in client AD and after the replication, the client creates the mailbox in EMC.

Problem:   in the last days two users appears in "Mailbox" and "Disconnected Mailbox" without ANY intervention (i.e. move between datastores, AD user modification, etc). Where can i see the reason of mailbox disconnection ? I see when this happened, but i can't see anywhere in event viewer why this happened. 

Yesterday I deleted and recreated one of them and today his mailbox is again in both places. "clean-mailboxdatabase" doesn't help...

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