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Exchange 2013 Disconnected Mailbox missing

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Hi All,

I am hopefully going to try and successfully explain this extremely bizarre scenario which I have encountered.

So standard user mailbox with an In Place Archive enabled against it was disabled and now I cannot find it in the list of disconnected mailboxes (I can see the archive mailbox in there but not his actual mailbox).

I have tried running the usual Update-StoreMailboxState commands as I know the disconnected mailboxes dont always populate immediately, and as mentioned his archive mailbox appeared but not his actual mailbox so I am confident that the command has refreshed it, also, it was disconnected about 12 hours ago from now so it should have at least appeared. 

So that is the situation but I shall give some more background info;

3 Exchange 2013 servers in a DAG.

3 Exchange mailbox Databases, one mounted on different Exchange servers for resilience.

Each database has its own In Place Archive database as well.

The user was having some quirky issues so I tried moving him to a different database however the move was stuck in the Syncing phase, when I checked the details of the move I could see some errors relating to "Could not open System Attendant" and a few others, tried Stopping the move and then it became stuck in the Stopping state. Read online and someone said to restart Exchange IS service, done this but to no avail.

I then decided to just Disable the mailbox and reconnect it again, done this but as mentioned I cannot see the user now, not on the original Source database or the Target database.

At the moment I am running a recovery through the DPM backup software but due to "poor design" shall we say its going to take 6 days to recover the EDB.

Is there anything else I can check? 

I have triple checked the Disconnected mailboxes both via EAC and Shell, also run the Update-StoreMailboxState commands against the mailbox guid as well as the database a few times, also just tried to run the Connect-Mailbox command anyway just to see if it could find it but came back saying that a disconnected mailbox with this name could not be found.

Any help is much appreciated. Thanks


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