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Can not connect to mail server on IPAD Air

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We have serveral IPhone and IPAD deployed in our enviroment. All the Iphone and IPADs are able to access emails through Exchange on IPhones and Ipads except for two IPads. The two IPads we are having problem with get emails here and there but 80% of the time, the ipad air can't get mail. The error message state "Can not connect to mail server and it keep pop up. I have wipe the IPAD to factory default reset it up. I also make sure the Mobile devices are registering under the MailBox. I make sure the login credential are correct. Apple does not have an answer and they are blaming Microsoft. I contacted Microsoft and I have not heard from them. I thought I try this route> Thanks.

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